How-To's

View step by step tutorials and workshops so you can learn how to use every feature on Ustream or make the most of your Ustreaming experience!

You can jump to the specific topic you want to learn more about by searching the site, selecting a category below and looking through the sub-topics, or you can read through all the topics and go through each section page by page like a book by using the navigation below each How-To post.

Ustream Accounts

To participate in Ustream Chats, Social Stream, or to Broadcast you must register for a free Ustream Account.

Browse through the following topics for more information about creating and managing your Ustream Account.

How to register for a free Ustream Account

Ustream accounts are free and there is never a charge to broadcast or view Ustream Broadcasts.

To sign up for an account simply visit: http://www.ustream.tv/login-signup and provide the required information.

Important Tip: Provide a valid email address.

One you have submitted the requested information at http://www.ustream.tv/login-signup you should receive a Verification Code by email to confirm your email address is valid. Without this code you will not be able to complete registration. For more information please see How to resolve problems with Ustream Verification Code

Username and Email Limitations:

Once a Ustream username has been created, it may not be modified. If you choose to delete your username, the same lettering cannot be used for a new account, even if the capitalization is different. So please choose your username carefully.

Only one Ustream username may be created per e-mail address.

How to resolve problems with Ustream Verification Code

Upon registering for a free Ustream account you should receive a Verification Code by email to confirm your email address is valid. Without this code you will not be able to complete registration.

Here's some common problems with Verification Codes and how to resolve them:

  • Verification Codes Are Only Valid For 24 Hours.

    If you registered longer than 24 hours ago, you'll need to request a new one. You can do this by visiting http://www.ustream.tv/forgot-password. Enter your username or e-mail address and the password verification code email will be sent to you. If you do not receive that e-mail, please make sure to check all of your spam and bulk folders.

  • Never Received Verification Code E-mail?

    If you do not receive the Verification Code e-mail, be sure to check your spam and bulk folders in the e-mail account used to register your account with Ustream. If you do not see any e-mail, your username is most likely associated with a different e-mail address. If you received multiple Verification Codes, use the most recent one.

  • If Verification Code does not work:

    • Try clearing your cache and cookies.
    • Please note that you must use the code within 24 hours of receipt.
    • Verification Codes are case-sensitive.
    • Hitting "Enter" more than once to submit your code will disrupt the process

If the issue persists, please submit a Support Ticket for assistance. For quick resolution be sure to include all of the following information even though some of it might seem irrelevant:

  • Your Ustream username
  • The date and time that you requested the Verification Code
  • The date and time that you used the Verification Code
  • Your State and Country
  • The web browser and version you use
  • If and what international keyboard you use
  • Are you using WiFi or Lan?
  • Are you using Mac or PC?

How to reuse an email address

Since an email address can be associated with only one Ustream account at a time we'll show you how to disassociate your email address from your current Ustream account so it can be used to register a new Ustream account.

Follow the following instructions to disassociate your e-mail address from the first account in the Account Settings. Once completed, you may register a new Ustream account with that same email address.

  1. Login to your account at Ustream.tv
  2. Click your username in the top right corner to bring you to your user dashboard or go to http://www.ustream.tv/dashboard.
  3. Click Account Settings in the navigation in the left hand column.
  4. Change your email address.
  5. Click Save.

How to edit your Ustream profile page and change your profile pic

All Ustream members have a profile which can typically be found at http://www.ustream.tv/user/yourusername. For an example of the new profiles see my profile.

How to edit your profile and add or change a profile picture

  1. Log in to your Ustream account
  2. Once logged in, go to http://www.ustream.tv/dashboard.
  3. Then click on the Profile page link.
     Then click on the Profile page link
  4. On this page you can edit your bio and upload a new profile picture. Don't forget to click Save once you're done editing the information.
    Profile Page

How to sign up for a Ustream Premium Membership

Ustream offers Premium Memberships for a low monthly fee so you can watch all your favorite shows without pesky advertisements. Premium Members also receive a shiny Premium Member Badge Premium Member Badgeand bolded text in the Social Stream and a Premium Member Profile Icon.

While Ustream would like to offer these perks for free, running the best live video site on the web isn’t cheap, so charging for the removal of ads allows Ustream to offset the costs while improving the viewing experience.

Premium Memberships are an optional upgrade for Ustream users. You can still view and broadcast on Ustream for free! Premium Membership simply enhances the viewing experience.

Signing up for Premium Memberships is super easy:

  1. Go to Ustream and log into your Ustream Account.
  2. Then go to www.ustream.tv/premium-membership and review the price and current terms. Once ready to sign up simply enter your credit card information:
    Enter your credit card information
  3. Be sure to check the box stating that you read the Terms of Service and then you can click purchase.
  4. After clicking purchase, your credit card information will be processed and you should then see a confirmation screen and also receive an email at the same email account your Ustream account is registered to.
Important:

Premium Memberships only remove ads for you as a viewer, it does not remove ads
on your Ustream channel. If you are interested in Ad-Free Broadcasting, you can find more
information here: www.ustream.tv/ad-free

How to delete or close a Ustream account

Warning! No way to undo!

First be sure you really want to delete your account as there is no way to recover it once it has been deleted.

If you should wish to use Ustream again, you will be required to provide another email address. You cannot reuse the email from a deleted account.

Shows and all recorded videos will NOT be deleted automatically.

Deleting an account only provides a way of disabling an account in chat and social streams. It may not remove channel pages or all your recorded videos. If you wish to remove your channel pages and recordings, you must first manually delete all of them from your dashboard before deleting your account. Please be sure you would like to delete it as there is no undo!

Pro Broadcasters and Premium Members warning:
Deleting an account does not always stop or cancel these services. We strongly recommend Pro Broadcasters, Premium Members, and all other users with reoccurring billing to log into their dashboard and first cancel all their paid Ustream services to completely ensure the billing does not continue. Only after canceling all of these services, and confirming the cancellation, you can delete your account without risk.

To delete your Ustream account follow these steps:

  1. Login to your Ustream account.
  2. Then go to http://www.ustream.tv/account/preferences.
  3. Scroll to the bottom of the page and click the link "Delete Account" on the right side in red.

Broadcasting on Ustream

Learn how to broadcast on Ustream.

Ustream Web Broadcast Console

The Ustream Web Broadcast Console (also called, "Broadcaster" or "Web Broadcaster") is the fastest and easiest way to broadcast on Ustream using a flash enabled web browser on a notebook or desktop computer.

For more advanced features and higher quality broadcasting we recommend using Ustream Producer.

Related:

How to configure sound with Ustream Web Broadcast Console

New (Q1 2012) Ustream Web Broadcast Console

  1. Plug in your audio device prior to opening the Ustream broadcaster window.
  2. Sign into your Ustream Account
  3. Open the Ustream broadcaster window by selecting "Your Shows" at the top and clicking "Broadcast Now" or you can also use the "broadcast now" on the Homepage.
  4. Click "Allow" Ustream access to your Microphone and Video (if displayed).
  5. Click the Gear icon.
  6. Select the audio device from the Audio Sources in the drop down menu on the right.
    • If you have a mic plugged into the input on your computer or laptop then select "Built-in Input".
    • If you want to use an embedded web cam mic then select "Built-in Microphone".
    • If you want to use the audio from a DV camera then you need to connect it to your laptop via a cable connection and then would want to select "Built-in Input".

Old Ustream Web Broadcast Console

How to Configure Sound

  1. Plug in your audio device prior to opening the Ustream broadcaster window.
  2. Sign into your Ustream Account
  3. Open the Ustream broadcaster window by selecting "Your Shows" at the top and clicking "Broadcast Now" or you can also use the "broadcast now" on the Homepage.
  4. Click "Allow" Ustream access to your Microphone and Video (if displayed).
  5. Select the audio device from the Audio Sources drop down menu.
    • If you have a mic plugged into the input on your computer or laptop then select "Built-in Input".
    • If you want to use an embedded web cam mic then select "Built-in Microphone".
    • If you want to use the audio from a DV camera then you need to connect it to your laptop via a cable connection and then would want to select "Built-in Input".
  6. Click "Apply" in the broadcaster window.
  7. Confirm "Audio Broadcast" is checked under the Local Stream Monitor over on the left hand side of the broadcasting console is set to "On".

Ustream Producer

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Ustream Producer Pro

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Ustream Producer Studio

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Broadcasting Hardware for Ustream

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Ustream Broadcasting Audio Gear

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Ustream Broadcasting Video Gear

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Broadcasting on Ustream with Adobe Flash Media Encoder (FMLE)

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Broadcasting on Ustream with a Tricaster

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Recording your Ustream Broadcast

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How to download all your Ustream recorded videos at once

It's always a good idea to backup all your recorded videos and maintain local copies of them. To this end, Ustream has provided a way to easily download all your recorded videos from Ustream at once so you don't have to manually load and download each, one by one.

Here's how to download all of your videos at once:

  1. Download Miro
  2. Install Miro and restart your system. (Do not skip the system restart.)
  3. After restarting your system, open Miro.
  4. You'll need to write your RSS Feed URL for your channel. To do this:
    1. Go to your Ustream channel page and copy (CTRL-C in Windows/⌘-C in Mac) it's URL (the web address.)
    2. Paste (CTRL-V in Windows/⌘-V in Mac) your Ustream channel page URL into a text editor such as Notepad or Textedit. Your live Ustream channel page should look something like: "https://www.ustream.tv/channel/testchannel" (no quotes.)
    3. In your text editor simply append, "0/video/download.rss" to your Ustream channel page URL so it looks like, "https://www.ustream.tv/channel/testchannel/0/video/download.rss" (no quotes or spaces.)

      e.g. "https://www.ustream.tv/channel/usrbingeek" would become: "https://www.ustream.tv/channel/0/video/download.rss" (without the quotes shown here.)

    4. Copy the RSS Feed URL you created in your text editor to your clipboard.
  5. Click on "Slidebar" in the program menu and then select "Add Podcast" in the drop down menu that appears.

     Click on

  6. Paste the RSS Feed URL for your channel that you copied in step 4d.

    Enter the RSS URL for your channel

    Illustration (1) will be your show's name.
    Illustration (2) shows the toggle to download all videos.

    Tip:
    Replace "0" with "1" to download only over quota videos.
    Leave it as "0" to download all videos.
  7. Click, "Create Podcast."
  8. When prompted for your user name and password provide the Ustream user name and password you use to broadcast to this show.
  9. Click on Ustream channel name
  10. At the bottom of the Miro window click on "Auto-Download All" or manually choose the individual videos you wish to download.

    At the bottom of the Miro window click on

If you followed the steps above you should now be able to Download all your Ustream recorded videos or videos of your choosing.

If you are having problems please join our live help chat (or just type !help in any channel on Ustream) and one of our Helpers will be glad to assist you.

New Recorded Video Storage Limits Announced

On February 9, 2012, Ustream announced new recorded video storage limits on free and Pro Broadcasting Ustream accounts.

Ustream stated they had to enact these limits to control increasing storage costs so they can continue to provide the free services and continue to provide Pro Broadcasting services at affordable price points to Professional Broadcasters.

While the majority of users have well under 1GB of stored videos, we've noticed that a good number of free users were abusing the storage with hundreds of hours of videos that had very few or no views at all. Some members seem to have never exercised any discretion by keeping videos on their account with obsolete or outdated information from years ago.

So Ustream is hoping these limits will encourage Ustream broadcasters to identify which videos are important to them and which really should be saved and which shouldn't.

In any case, Ustream is being very generous by allowing users to still store a very large amount of videos for free.

Storage Limits for Free Ustream Accounts:

Considering what online storage typically costs, Ustream is offering an awesome 10 GBs of recorded video storage free of charge for all Ustream user accounts. Compared to the extremely popular Dropbox service, it's a steal. Dropbox only offers 2GB for free or 50GB of storage for $9.99/month or $99/year.

Ustream will automatically notify Broadcasters should they go over the storage limit. They're also giving free Broadcasters a two week grace period to download (backup) and remove excess videos before they're deleted.

If a free Broadcaster is still over quota after the two weeks, the oldest videos that have the lowest number of views in the past six months will be the first ones to be deleted. So manual management of the storage usage will probably not be necessary for the majority of broadcasters. We feel that the new policy is really only of concern to someone that needs a full archive of all their broadcasts, including their least popular and least viewed recordings.

Broadcasters who are more concerned about it can check the storage meter in their dashboard to see how much storage they're using and which videos have been marked for deletion so they can backup those videos and/or manually delete them to manually bring themselves under the quota. To do this, simply log into your Ustream account and in your Dashboard select the Channel menu and Videos. From there you may filter for, and order by, videos marked for deletion.

Ustream informs us that videos marked for deletion are recalculated daily, so if you backup and remove videos from your account, less videos will be automatically marked for deletion.

Storage Limits for Pro Brodcasting Ustream Accounts:

Higher storage limits are automatically included with each Pro Broadcasting plan and if they go over they're billed extremely small amounts. For example, the lowest cost Ustream Pro Broadcating plan includes 50GBs of storage and charges only $0.25 per additional GB.

If the included storage isn't enough for the Pro Brodcaster, they can either upgrade to a higher plan with more storage included, pay the insignificant monthly overage charges for additional storage, or backup the videos and delete them from their Ustream account.

We suggest users should exercise some common sense and prune their worst and most boring recordings. Obviously, there really isn't much sense in keeping that just average performance in Guitar Hero or that three hour recording of you at work and not engaging any viewers or those old videos of the puppies simply sleeping overnight. What's the point in saving boring and useless videos like that and making Ustream pay for their storage anyway?

Ustream Ad Free Broadcasting

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Ustream Pay Per View Broadcasts

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Ustream Chats

Ustream offers two ways for broadcasters to connect to their viewers: Ustream Chat and Social Stream.

Ustream Chats offer instant communication between all viewers and even private messaging. Broadcasters and their assigned moderators have many more options available to them which can help maintain much more control than Social Stream.

Since Ustream Chats use Internet Relay Chat (IRC) protocols or standards you're not limited to using the default Flash based chat windows that are on Ustream's site. You can even opt to use an IRC client with Ustream. As a general user this might not make a difference to you but if you're a broadcaster or moderator it can provides you with even more control and flexibility over your chat's options, use, and moderation.

How to setup an IRC client to connect and login to Ustream

While IRC Clients are not officially supported by Ustream or Ustream-Helpers.com, you maybe able to configure one to connect to Ustream's Chats.

In general, the IRC server should be set to "chat1.ustream.tv:6667" and the IRC server password should be your Ustream password. Do not enter your Ustream Password as the Nick Password as it will not be sent to Ustream's servers in the correct format. Full step-by-step instructions for specific IRC clients is located in the sub-pages listed below.

Please note: All IRC Client software instructions are provided as courtesy. Use at your own risk.
We are not affiliated with any of the IRC Clients mentioned, nor endorse any of them. Support is not offered by Ustream or Ustream-Helpers.com and compatibility is not guaranteed. Ustream is an evolving site which implements technological improvements without notice and something that works with Ustream today might not work tomorrow; compatibility should not be expected to last forever.

How to connect to Ustream Chats with Colloquy

  1. Download Colloquy and install the software on your Mac.
  2. Once installed, launch Colloquy from your Applications folder and it should look like this: Colloquy after launch
  3. Fill the "Nickname" field with your Ustream username or a nick you would like to be known as on Ustream Chats: Fill the Nickname field with your Ustream Username or a Nick you would like to be known as on Ustream Chats.
    Important Tip: If you haven't already done so, we strongly suggest you register your chosen nick name on Ustream by creating a free Ustream account. If you don't register the nick name, someone else might do so and this would prevent you from continuing to use it in the future.
  4. Enter in the Chat Server: "chat1.ustream.tv" Enter in Chat Server: chat1.ustream.tv
  5. Click Details to expose additional options and also check box the “Remember this ConnectionClick Details and Check box the Remember this Connection
  6. Check that the " Chat Server Port" is set to, "6667". Ustream IRC servers do not except "SSL Connections" so keep this option unchecked. Check that the Chat Server Port is 6667
  7. You may edit the "Username" field if you need to change it. This will be your Ident when you connect to the server. (e.g. nick!ident@example.com.) In most cases it's not necessary to change it. So, you really should leave it as is if you're unaware of any reason why it must be changed. You may edit the Username field, this will be your Ident
  8. Enter your Ustream account password as the "Server Password". (As mentioned in step #3, if you don’t have a registered Ustream account, then you may leave this blank, or you may fill it in later. However, if the nick you have chosen is registered by someone else, you will not be able to use it so, again, we strongly suggest you create a free Ustream account and enter your Ustream password here. If you have registered a Ustream account (or if someone else has) and you don't enter the matching password in this space, you will be asked to fill in your password on connect to Ustream by typing, "/pass yourpasswordhere".) Enter  your Ustream account password as the server password.
  9. Enter your "Real Name". This can either be left as is, if incorrect, changed to your actual name, or you may put something else in as long as it's not vulgar or misleading or attempts to impersonate someone else. Enter your Real Name.
  10. Next, in the "Join Rooms", add the chat room (also known as a #channel) that you would like to automatically join once you connect to Ustream with Colloquy. Click on the "+" symbol and enter one channel name per line. It is not necessary to precede the channel name with the traditional # symbol. Set up the chat rooms you would like to automatically join.
  11. Repeat step # 10 to add additional auto-join channels. (Instead, or in addition to auto-join channels, you may manually join a channel once connected to Ustream without adding it to your auto-join by typing, "/join #ChannelNameHere". Currently, you can join a combined maximum of 20 channels at once.)
  12. Once all the information above has been entered you may click "Connect" to attempt to connect to Ustream using Colloquy: Colloquy image 8
  13. If you entered all the information correctly, the chat window should open and appear as follows: Colloquy connected to #help on Ustream In this example How-To, Colloquy connected to #help as it was the only channel entered in step #10. If you entered multiple channels or another channel name, they should all be listed in the left the channel menu which this red arrow points at: Colloquy image 9 To view the other channels, simply click on their name in this channel menu.

How to connect to Ustream Chats with Linkinus

  1. Download Linkinus and install the software on your Mac.
  2. Select "New Network" and enter "chat1.ustream.tv:6667" for the server.
  3. Enter your Ustream password in the Password field next to the hostname for Ustream.
    Important Tip: If you haven't already done so, we strongly suggest you register your chosen nick name on Ustream by creating a free Ustream account. If you don't register the nick name, someone else might do so and this would prevent you from continuing to use it in the future.

If you already setup Linkinus to connect to Ustream:

  1. Right click on the Status Window in Linkinus and click "Edit Connection".
  2. Click the crayon button to the right of the Ustream window.
  3. On the Inspector Window, enter your Ustream password in the Password field next to the hostname for Ustream.
  4. Below Ustream in the Inspector Window is your nickname that you have globally set. Click the Crayon button again and click Edit on the list that opens.
  5. Click the + button on the bottom left of the Identities part of the Linkinus Preferences and add your Ustream nickname. Do NOT enter your password in the "Authentication passwords (optional)".

How to connect to Ustream Chats with mIRC

How to Install and Connect to Ustream IRC with mIRC IRC Client

  1. Download mIRC. After the download is complete install the program.
  2. Run mIRC
  3. The program allows users to run it for a 30 day evaluation period and then requires the purchase of a license for further use. To use it during the evaluation period click "Continue". To use it during the evaluation period click Continue. If you find that you like the program they currently charge a one time fee of $20.00 USD but it seems they offer this non-expiring coupon to purchase a license for only $10.00 USD. At press time, the license states it can be used on up to 3 computers and is a non-expiring license for all future versions of mIRC.
  4. Click "File" then "Select Server". Click File then Select Server.
  5. Click "Add". Click Add
  6. After clicking "Add" you are then required to enter the server information. Once you have clicked add you are then required to enter the server information.
  7. Enter the following information to the following boxes.
    1. Description: "Ustream Server"
    2. IRC Server: "chat1.ustream.tv"
    3. Group: "Ustream"
    4. Password: (Enter your Ustream password for your Ustream account. If you don't have a Ustream account, leave the password blank.)
      Important Tip: If you haven't already done so, we strongly suggest you register your chosen nickname (IM on Ustream by creating a free Ustream account. If you don't register the nickname (IM, someone else might do so and this would prevent you from continuing to use it in the future.
    5. Then click "Add". Click Add
  8. Then click "Select". Then click Select.
  9. After clicking "Select", you are then required to enter your nickname and information: Enter your nickname and ident information
  10. Enter the following information to the following boxes.
    1. Nickname: (Your Ustream username.)
    2. Alternative: (Your Ustream username followed by "-1". e.g. If your Ustream username is, "DCBDemos" you'd enter, "DCBDemos-1" without the quotes.)
      Important Tip: We recommend you append -1 to your Ustream registered username as it's the convention used by Ustream and is already registered to you. The alternative nick is only used if your main nickname is in use, like if you have opened a Ustream chat in your web browser or if your connection was interrupted and hasn't disconnected from the server yet.)
      Enter your nicknames and alternate nicks.
    3. Name: (Enter your Real Name. This is optional and can either be left blank, changed to your actual name, or you may put something else in as long as it's not vulgar or misleading or attempts to impersonate someone else.)
    4. Email: (Your email address. This is optional. If entered it will be partially used as your ident e.g nick![email protected]). Optional: Enter your Full Name and Email Address.
    5. Once you have finished filling out the mIRC Options, click "Connect" and you will then see a message that its connecting to the server, this will take only a few seconds to establish a connection. Click Connect.
  11. Once connected, click "OK" on the mIRC Favorites window which may open once connected. Click OK on the mIRC Favorites
  12. You have now connected to Ustream using mIRC and can now join Ustream chat rooms, also known as channels. To join a channel type "/join" followed by the chat room's channel name and hit enter. (You can find the channel name typically in the url of the channel or by asking the Broadcaster or one of their moderators.) To join a channel type /join #Channel-Name

How to Set up Auto Joins in mIRC

  1. Once you have joined a channel, you can add it to your auto-join list. Channels on your auto-join list will automatically open for you each time you connect to Ustream. To add a channel to this list just click "Favorites" in the menu and click "Add to Favorites". (Make sure you have the channel you want to add currently open and selected). To add channel to this list just click Favorites in the menu and click Add to Favorites.
  2. Checkbox the option "Join on Connect” then click "OK". Checkbox the option Join on Connect then click OK.
  3. To view other channels, click on their name in the channel menu on the left hand side. To view other channels, click on their name in the channel menu on the left hand side.

How to connect to Ustream Chats with xChat

  1. Download XChat or the free GPL version of XChat
  2. Open XChat and select three nick names you would like to be known as.
    Important Tip: If you haven't already done so, we strongly suggest you register your chosen nick name on Ustream by creating a free Ustream account. If you don't register the nick name, someone else might do so and this would prevent you from continuing to use it in the future.
  3. Click Add, from here add the name of the server that you would like for it to be known as. For example, you may name it Ustream and then click Edit and put the server Address in the Servers field for Ustream. The server address can be either c.ustream.tv or chat1.ustream.tv
  4. Now you will move down a little and put in the channels. To automatically join the help channel put #help in the channels field. To join more than one channel separate each room with a comma (ex. #help,#roomgoeshere,#anotherroom and so forth.)
  5. Click close and save your preferred settings then select the Ustream server and click Connect.
  6. You will then be presented with a login screen if you have selected a registered nick name. Type "/pass yourpassgoeshere" and you will join the channels you have selected to join.

Help, emergency! When and when not to use the 911 command on Ustream.

There is an emergency chat command that you may use in case you should need emergency assistance from a Ustream Chat Admin or Moderator.



When should I use the !911 command?

You may use the !911 command for any situation that a channel moderator cannot handle. Below are some examples:

  • Dealing with ban-dodgers or ban-evaders;
  • Threats or hacking;
  • Inappropriate requests to minors
  • Persistent harassment;
  • Multiple flooders;
  • Botnet attacks;
  • PM spam;
  • Multiple hit and run spammers;
  • Requesting moderator status in an overflow channel (only if you are the broadcaster or a moderator in the main room);

Please remain in the channel for at least 10 minutes after using the !911 command to give Ustream Admins or Moderators a chance to respond to your request. If you do not, it may be mistaken for a false alarm, and any false alarm can lead to a ban from all Ustream chats.

If you use the !911 command in a non-English speaking channel, we might not be able to speak your language. Please attempt to use a translation tool and respond in English.



How to use the !911 command:

The !911 command is primarily intended for broadcasters and channel moderators, though normal registered viewers may use it if there is no channel moderator is available and one of the problems in the list above occurs. Do not use the command if you're not logged in to your registered Ustream account.

To use the !911 command, simply type !911 in the chat where assistance is needed. !911 should be the only thing on the line.

When it is used successfully, a bot named Ustream-Bot-2 will join the room immediately to show that assistance has been requested. Shortly after, a Ustream Chat Admin or Moderator will join the chat to provide assistance, if one is available. If no one responds you may Email Ustream Chat Admins and Ustream Chat Moderators.



When should I not use the !911 command?

Do not use the !911 command to report the video content. Below are some more examples when you should not use !911:

  • Do not use it to report improper video content;
  • Do not use it to report undesirable behavior on the video stream;

To report the video content you must use the Flag button on the show page.



Can I ever use !911 to report video content?

Life and death situations on stream (or in chat) are a valid exception. Please use both the Flag button on the show page AND the !911 command in chat to report any possible credible threat of suicide or taking the life of any human or animal or any type of animal cruelty.



What if I misuse the !911 command?

Any user that intentionally misuses the !911 command will be banned from all Ustream chat rooms for an extended period of time, if not permanently.

Below are some examples of misuse:

  • Using !911 without valid reason;
  • Flooding or repeatedly using the !911 command in a short period with or without valid reason;
  • Leaving the chat or changing nick names after using the !911 command;

All emergency command usage is logged. We strongly encourage users to remain in the chat after using the command even if it was used with a valid reason. Leaving a show page, changing nick names, or signing out and rejoining the show as a guest, is likely to result in a ban from all Ustream chats as we'll have no way of knowing the command wasn't misused.



Moderating a Ustream Chat

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How to deal with Trolls

"Troll" is internet slang for someone who posts inflammatory, extraneous, or off-topic messages with the intention of inciting an angry or emotional responses or of otherwise disrupting normal on-topic discussion.

While streaming is typically a rewarding and positive experience you may encounter at least one Troll.

Psychology speaking, most Trolls are extremely disturbed and sad people. By disrupting a stable chat it gives them a brief illusion of power and purpose. For trolls, any response is "recognition" they lack and since many of them are antisocial (and possibly sociopathic) they are unable to distinguish between irritation and admiration. Either way, their ego grows directly in proportion to the response they catch when trolling for attention online. Now you can see how they got their name.

So by giving trolls attention you're just pouring fuel on the fire.

The only way to deal with a troll is by silently banning them without further comment or discussion. Once banned, they usually just move on to an easier target.

The key thing to remember is to never acknowledge them in anyway. Don't speak to them on stream. Don't talk to them in the chat or Private Message. Doing so will only give them that attention they are so thriving for and they'll latch on to you.

If you should need assistance in dealing with someone who is harassing, abusive, or threatening in a Ustream chat please use the 911 command.

Ustream-Bot(s)

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How to use and control the Ustream-Bot

The following commands are available to broadcasters and chatroom moderators at any time, even if the Ustream-Bot isn't present in your channel:

  • !moderate - Require guests to be registered and logged in.
  • !moderateoff - Allow unregistered guests to chat.
  • !requirelogin - Restrict chat to registered and logged in users.
  • !requireloginoff - Allow unregistered guests to see chat.!moderate - Require guests to be registered and logged in.
  • !censor - Turn on badword censor. (Badwords are displayed as "" to other users.)
  • !censoroff - Turn off badword censor.
  • !pause - Pause the chat.
  • !pauseoff - Resume the chat.
  • !links - Allow links to be shared.
  • !linksoff - Censor all links.
  • !chatname - Private Messages the chat's name (for use with manual entry of IRC commands.)

The following commands are available to everyone, even if the Ustream-Bot isn't present in your channel:

  • !911 - Request EMERGENCY assistance from a USTREAM Chat Admin. (ONLY use in emergencies!)
  • !help - Sends you a private message with help information on moderating your chat and joins you to the Ustream #help channel.

The following commands are available broadcasters and chatroom moderators only when the Ustream-Bot is present in your channel:

  • !topic - Sets the "topic" of your chat room, which shows up at the top of the chat room and is typically used to indicate what the topic of discussion is at that time. You can set this as follows: i.e. !topic Discussing the finer things in life right now.
  • !ban username time - Bans a specific user for a certain amount of time. Time is set in seconds. If you don't put any number, it will ban the user for 5 minutes (300 seconds.) i.e. !ban Jack23415
  • !op username - Gives moderator status to the specified user.
  • !unop username - Removes moderator status from the specified user.
  • !voice username - Promotes the specified user to viewer status if he/she is a guest.
  • !devoice username - Demotes the specified user to guest status if he/she is a "Viewer". This will prevent the user from being able to speak in the chat room unless you have changed your chat room settings to allow guests to speak.
  • !botoff - Deactivate the bot. (It won't automatically kick or ban users for language.)
  • !boton - Reactivate the bot.

Ustream Social Stream

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Ustream Mobile Apps

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Ustream for Android

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Ustream for iOS (iPhone, iPad, iPod touch)

Watching Ustream Broadcasts

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