View step by step tutorials and workshops so you can learn how to use every feature on Ustream or make the most of your Ustreaming experience!
You can jump to the specific topic you want to learn more about by searching the site, selecting a category below and looking through the sub-topics, or you can read through all the topics and go through each section page by page like a book by using the navigation below each How-To post.
Browse through the following topics for more information about creating and managing your Ustream Account.
Ustream accounts are free and there is never a charge to broadcast or view Ustream Broadcasts.
To sign up for an account simply visit: http://www.ustream.tv/login-signup and provide the required information.
One you have submitted the requested information at http://www.ustream.tv/login-signup you should receive a Verification Code by email to confirm your email address is valid. Without this code you will not be able to complete registration. For more information please see How to resolve problems with Ustream Verification Code
Once a Ustream username has been created, it may not be modified. If you choose to delete your username, the same lettering cannot be used for a new account, even if the capitalization is different. So please choose your username carefully.
Only one Ustream username may be created per e-mail address.
Upon registering for a free Ustream account you should receive a Verification Code by email to confirm your email address is valid. Without this code you will not be able to complete registration.
Here's some common problems with Verification Codes and how to resolve them:
If you registered longer than 24 hours ago, you'll need to request a new one. You can do this by visiting http://www.ustream.tv/forgot-password. Enter your username or e-mail address and the password verification code email will be sent to you. If you do not receive that e-mail, please make sure to check all of your spam and bulk folders.
If you do not receive the Verification Code e-mail, be sure to check your spam and bulk folders in the e-mail account used to register your account with Ustream. If you do not see any e-mail, your username is most likely associated with a different e-mail address. If you received multiple Verification Codes, use the most recent one.
If the issue persists, please submit a Support Ticket for assistance. For quick resolution be sure to include all of the following information even though some of it might seem irrelevant:
Since an email address can be associated with only one Ustream account at a time we'll show you how to disassociate your email address from your current Ustream account so it can be used to register a new Ustream account.
Follow the following instructions to disassociate your e-mail address from the first account in the Account Settings. Once completed, you may register a new Ustream account with that same email address.
All Ustream members have a profile which can typically be found at http://www.ustream.tv/user/yourusername. For an example of the new profiles see my profile.
Ustream offers Premium Memberships for a low monthly fee so you can watch all your favorite shows without pesky advertisements. Premium Members also receive a shiny Premium Member Badge and bolded text in the Social Stream and a Premium Member Profile Icon.
While Ustream would like to offer these perks for free, running the best live video site on the web isn’t cheap, so charging for the removal of ads allows Ustream to offset the costs while improving the viewing experience.
Premium Memberships are an optional upgrade for Ustream users. You can still view and broadcast on Ustream for free! Premium Membership simply enhances the viewing experience.
Signing up for Premium Memberships is super easy:
Premium Memberships only remove ads for you as a viewer, it does not remove ads
on your Ustream channel. If you are interested in Ad-Free Broadcasting, you can find more
information here: www.ustream.tv/ad-free
First be sure you really want to delete your account as there is no way to recover it once it has been deleted.
If you should wish to use Ustream again, you will be required to provide another email address. You cannot reuse the email from a deleted account.
Deleting an account only provides a way of disabling an account in chat and social streams. It may not remove channel pages or all your recorded videos. If you wish to remove your channel pages and recordings, you must first manually delete all of them from your dashboard before deleting your account. Please be sure you would like to delete it as there is no undo!
To delete your Ustream account follow these steps:
Learn how to broadcast on Ustream.
The Ustream Web Broadcast Console (also called, "Broadcaster" or "Web Broadcaster") is the fastest and easiest way to broadcast on Ustream using a flash enabled web browser on a notebook or desktop computer.
For more advanced features and higher quality broadcasting we recommend using Ustream Producer.
It's always a good idea to backup all your recorded videos and maintain local copies of them. To this end, Ustream has provided a way to easily download all your recorded videos from Ustream at once so you don't have to manually load and download each, one by one.
Here's how to download all of your videos at once:
e.g. "https://www.ustream.tv/channel/usrbingeek" would become: "https://www.ustream.tv/channel/0/video/download.rss" (without the quotes shown here.)
Illustration (1) will be your show's name.
Illustration (2) shows the toggle to download all videos.
If you followed the steps above you should now be able to Download all your Ustream recorded videos or videos of your choosing.
If you are having problems please join our live help chat (or just type !help in any channel on Ustream) and one of our Helpers will be glad to assist you.
On February 9, 2012, Ustream announced new recorded video storage limits on free and Pro Broadcasting Ustream accounts.
Ustream stated they had to enact these limits to control increasing storage costs so they can continue to provide the free services and continue to provide Pro Broadcasting services at affordable price points to Professional Broadcasters.
While the majority of users have well under 1GB of stored videos, we've noticed that a good number of free users were abusing the storage with hundreds of hours of videos that had very few or no views at all. Some members seem to have never exercised any discretion by keeping videos on their account with obsolete or outdated information from years ago.
So Ustream is hoping these limits will encourage Ustream broadcasters to identify which videos are important to them and which really should be saved and which shouldn't.
In any case, Ustream is being very generous by allowing users to still store a very large amount of videos for free.
Considering what online storage typically costs, Ustream is offering an awesome 10 GBs of recorded video storage free of charge for all Ustream user accounts. Compared to the extremely popular Dropbox service, it's a steal. Dropbox only offers 2GB for free or 50GB of storage for $9.99/month or $99/year.
Ustream will automatically notify Broadcasters should they go over the storage limit. They're also giving free Broadcasters a two week grace period to download (backup) and remove excess videos before they're deleted.
If a free Broadcaster is still over quota after the two weeks, the oldest videos that have the lowest number of views in the past six months will be the first ones to be deleted. So manual management of the storage usage will probably not be necessary for the majority of broadcasters. We feel that the new policy is really only of concern to someone that needs a full archive of all their broadcasts, including their least popular and least viewed recordings.
Broadcasters who are more concerned about it can check the storage meter in their dashboard to see how much storage they're using and which videos have been marked for deletion so they can backup those videos and/or manually delete them to manually bring themselves under the quota. To do this, simply log into your Ustream account and in your Dashboard select the Channel menu and Videos. From there you may filter for, and order by, videos marked for deletion.
Ustream informs us that videos marked for deletion are recalculated daily, so if you backup and remove videos from your account, less videos will be automatically marked for deletion.
Higher storage limits are automatically included with each Pro Broadcasting plan and if they go over they're billed extremely small amounts. For example, the lowest cost Ustream Pro Broadcating plan includes 50GBs of storage and charges only $0.25 per additional GB.
If the included storage isn't enough for the Pro Brodcaster, they can either upgrade to a higher plan with more storage included, pay the insignificant monthly overage charges for additional storage, or backup the videos and delete them from their Ustream account.
We suggest users should exercise some common sense and prune their worst and most boring recordings. Obviously, there really isn't much sense in keeping that just average performance in Guitar Hero or that three hour recording of you at work and not engaging any viewers or those old videos of the puppies simply sleeping overnight. What's the point in saving boring and useless videos like that and making Ustream pay for their storage anyway?
Ustream offers two ways for broadcasters to connect to their viewers: Ustream Chat and Social Stream.
Ustream Chats offer instant communication between all viewers and even private messaging. Broadcasters and their assigned moderators have many more options available to them which can help maintain much more control than Social Stream.
Since Ustream Chats use Internet Relay Chat (IRC) protocols or standards you're not limited to using the default Flash based chat windows that are on Ustream's site. You can even opt to use an IRC client with Ustream. As a general user this might not make a difference to you but if you're a broadcaster or moderator it can provides you with even more control and flexibility over your chat's options, use, and moderation.
While IRC Clients are not officially supported by Ustream or Ustream-Helpers.com, you maybe able to configure one to connect to Ustream's Chats.
In general, the IRC server should be set to "chat1.ustream.tv:6667" and the IRC server password should be your Ustream password. Do not enter your Ustream Password as the Nick Password as it will not be sent to Ustream's servers in the correct format. Full step-by-step instructions for specific IRC clients is located in the sub-pages listed below.
Please note: All IRC Client software instructions are provided as courtesy. Use at your own risk.
We are not affiliated with any of the IRC Clients mentioned, nor endorse any of them. Support is not offered by Ustream or Ustream-Helpers.com and compatibility is not guaranteed. Ustream is an evolving site which implements technological improvements without notice and something that works with Ustream today might not work tomorrow; compatibility should not be expected to last forever.
There is an emergency chat command that you may use in case you should need emergency assistance from a Ustream Chat Admin or Moderator.
You may use the !911 command for any situation that a channel moderator cannot handle. Below are some examples:
Please remain in the channel for at least 10 minutes after using the !911 command to give Ustream Admins or Moderators a chance to respond to your request. If you do not, it may be mistaken for a false alarm, and any false alarm can lead to a ban from all Ustream chats.
If you use the !911 command in a non-English speaking channel, we might not be able to speak your language. Please attempt to use a translation tool and respond in English.
To use the !911 command, simply type !911 in the chat where assistance is needed. !911 should be the only thing on the line.
When it is used successfully, a bot named Ustream-Bot-2 will join the room immediately to show that assistance has been requested. Shortly after, a Ustream Chat Admin or Moderator will join the chat to provide assistance, if one is available. If no one responds you may Email Ustream Chat Admins and Ustream Chat Moderators.
Do not use the !911 command to report the video content. Below are some more examples when you should not use !911:
To report the video content you must use the Flag button on the show page.
Life and death situations on stream (or in chat) are a valid exception. Please use both the Flag button on the show page AND the !911 command in chat to report any possible credible threat of suicide or taking the life of any human or animal or any type of animal cruelty.
Any user that intentionally misuses the !911 command will be banned from all Ustream chat rooms for an extended period of time, if not permanently.
Below are some examples of misuse:
All emergency command usage is logged. We strongly encourage users to remain in the chat after using the command even if it was used with a valid reason. Leaving a show page, changing nick names, or signing out and rejoining the show as a guest, is likely to result in a ban from all Ustream chats as we'll have no way of knowing the command wasn't misused.
"Troll" is internet slang for someone who posts inflammatory, extraneous, or off-topic messages with the intention of inciting an angry or emotional responses or of otherwise disrupting normal on-topic discussion.
While streaming is typically a rewarding and positive experience you may encounter at least one Troll.
Psychology speaking, most Trolls are extremely disturbed and sad people. By disrupting a stable chat it gives them a brief illusion of power and purpose. For trolls, any response is "recognition" they lack and since many of them are antisocial (and possibly sociopathic) they are unable to distinguish between irritation and admiration. Either way, their ego grows directly in proportion to the response they catch when trolling for attention online. Now you can see how they got their name.
So by giving trolls attention you're just pouring fuel on the fire.
The only way to deal with a troll is by silently banning them without further comment or discussion. Once banned, they usually just move on to an easier target.
The key thing to remember is to never acknowledge them in anyway. Don't speak to them on stream. Don't talk to them in the chat or Private Message. Doing so will only give them that attention they are so thriving for and they'll latch on to you.
If you should need assistance in dealing with someone who is harassing, abusive, or threatening in a Ustream chat please use the 911 command.