Ustream Chats

Ustream offers two ways for broadcasters to connect to their viewers: Ustream Chat and Social Stream.

Ustream Chats offer instant communication between all viewers and even private messaging. Broadcasters and their assigned moderators have many more options available to them which can help maintain much more control than Social Stream.

Since Ustream Chats use Internet Relay Chat (IRC) protocols or standards you're not limited to using the default Flash based chat windows that are on Ustream's site. You can even opt to use an IRC client with Ustream. As a general user this might not make a difference to you but if you're a broadcaster or moderator it can provides you with even more control and flexibility over your chat's options, use, and moderation.

How to setup an IRC client to connect and login to Ustream

While IRC Clients are not officially supported by Ustream or Ustream-Helpers.com, you maybe able to configure one to connect to Ustream's Chats.

In general, the IRC server should be set to "chat1.ustream.tv:6667" and the IRC server password should be your Ustream password. Do not enter your Ustream Password as the Nick Password as it will not be sent to Ustream's servers in the correct format. Full step-by-step instructions for specific IRC clients is located in the sub-pages listed below.

Please note: All IRC Client software instructions are provided as courtesy. Use at your own risk.
We are not affiliated with any of the IRC Clients mentioned, nor endorse any of them. Support is not offered by Ustream or Ustream-Helpers.com and compatibility is not guaranteed. Ustream is an evolving site which implements technological improvements without notice and something that works with Ustream today might not work tomorrow; compatibility should not be expected to last forever.

How to connect to Ustream Chats with Colloquy

  1. Download Colloquy and install the software on your Mac.
  2. Once installed, launch Colloquy from your Applications folder and it should look like this: Colloquy after launch
  3. Fill the "Nickname" field with your Ustream username or a nick you would like to be known as on Ustream Chats: Fill the Nickname field with your Ustream Username or a Nick you would like to be known as on Ustream Chats.
    Important Tip: If you haven't already done so, we strongly suggest you register your chosen nick name on Ustream by creating a free Ustream account. If you don't register the nick name, someone else might do so and this would prevent you from continuing to use it in the future.
  4. Enter in the Chat Server: "chat1.ustream.tv" Enter in Chat Server: chat1.ustream.tv
  5. Click Details to expose additional options and also check box the “Remember this ConnectionClick Details and Check box the Remember this Connection
  6. Check that the " Chat Server Port" is set to, "6667". Ustream IRC servers do not except "SSL Connections" so keep this option unchecked. Check that the Chat Server Port is 6667
  7. You may edit the "Username" field if you need to change it. This will be your Ident when you connect to the server. (e.g. nick!ident@example.com.) In most cases it's not necessary to change it. So, you really should leave it as is if you're unaware of any reason why it must be changed. You may edit the Username field, this will be your Ident
  8. Enter your Ustream account password as the "Server Password". (As mentioned in step #3, if you don’t have a registered Ustream account, then you may leave this blank, or you may fill it in later. However, if the nick you have chosen is registered by someone else, you will not be able to use it so, again, we strongly suggest you create a free Ustream account and enter your Ustream password here. If you have registered a Ustream account (or if someone else has) and you don't enter the matching password in this space, you will be asked to fill in your password on connect to Ustream by typing, "/pass yourpasswordhere".) Enter  your Ustream account password as the server password.
  9. Enter your "Real Name". This can either be left as is, if incorrect, changed to your actual name, or you may put something else in as long as it's not vulgar or misleading or attempts to impersonate someone else. Enter your Real Name.
  10. Next, in the "Join Rooms", add the chat room (also known as a #channel) that you would like to automatically join once you connect to Ustream with Colloquy. Click on the "+" symbol and enter one channel name per line. It is not necessary to precede the channel name with the traditional # symbol. Set up the chat rooms you would like to automatically join.
  11. Repeat step # 10 to add additional auto-join channels. (Instead, or in addition to auto-join channels, you may manually join a channel once connected to Ustream without adding it to your auto-join by typing, "/join #ChannelNameHere". Currently, you can join a combined maximum of 20 channels at once.)
  12. Once all the information above has been entered you may click "Connect" to attempt to connect to Ustream using Colloquy: Colloquy image 8
  13. If you entered all the information correctly, the chat window should open and appear as follows: Colloquy connected to #help on Ustream In this example How-To, Colloquy connected to #help as it was the only channel entered in step #10. If you entered multiple channels or another channel name, they should all be listed in the left the channel menu which this red arrow points at: Colloquy image 9 To view the other channels, simply click on their name in this channel menu.

How to connect to Ustream Chats with Linkinus

  1. Download Linkinus and install the software on your Mac.
  2. Select "New Network" and enter "chat1.ustream.tv:6667" for the server.
  3. Enter your Ustream password in the Password field next to the hostname for Ustream.
    Important Tip: If you haven't already done so, we strongly suggest you register your chosen nick name on Ustream by creating a free Ustream account. If you don't register the nick name, someone else might do so and this would prevent you from continuing to use it in the future.

If you already setup Linkinus to connect to Ustream:

  1. Right click on the Status Window in Linkinus and click "Edit Connection".
  2. Click the crayon button to the right of the Ustream window.
  3. On the Inspector Window, enter your Ustream password in the Password field next to the hostname for Ustream.
  4. Below Ustream in the Inspector Window is your nickname that you have globally set. Click the Crayon button again and click Edit on the list that opens.
  5. Click the + button on the bottom left of the Identities part of the Linkinus Preferences and add your Ustream nickname. Do NOT enter your password in the "Authentication passwords (optional)".

How to connect to Ustream Chats with mIRC

How to Install and Connect to Ustream IRC with mIRC IRC Client

  1. Download mIRC. After the download is complete install the program.
  2. Run mIRC
  3. The program allows users to run it for a 30 day evaluation period and then requires the purchase of a license for further use. To use it during the evaluation period click "Continue". To use it during the evaluation period click Continue. If you find that you like the program they currently charge a one time fee of $20.00 USD but it seems they offer this non-expiring coupon to purchase a license for only $10.00 USD. At press time, the license states it can be used on up to 3 computers and is a non-expiring license for all future versions of mIRC.
  4. Click "File" then "Select Server". Click File then Select Server.
  5. Click "Add". Click Add
  6. After clicking "Add" you are then required to enter the server information. Once you have clicked add you are then required to enter the server information.
  7. Enter the following information to the following boxes.
    1. Description: "Ustream Server"
    2. IRC Server: "chat1.ustream.tv"
    3. Group: "Ustream"
    4. Password: (Enter your Ustream password for your Ustream account. If you don't have a Ustream account, leave the password blank.)
      Important Tip: If you haven't already done so, we strongly suggest you register your chosen nickname (IM on Ustream by creating a free Ustream account. If you don't register the nickname (IM, someone else might do so and this would prevent you from continuing to use it in the future.
    5. Then click "Add". Click Add
  8. Then click "Select". Then click Select.
  9. After clicking "Select", you are then required to enter your nickname and information: Enter your nickname and ident information
  10. Enter the following information to the following boxes.
    1. Nickname: (Your Ustream username.)
    2. Alternative: (Your Ustream username followed by "-1". e.g. If your Ustream username is, "DCBDemos" you'd enter, "DCBDemos-1" without the quotes.)
      Important Tip: We recommend you append -1 to your Ustream registered username as it's the convention used by Ustream and is already registered to you. The alternative nick is only used if your main nickname is in use, like if you have opened a Ustream chat in your web browser or if your connection was interrupted and hasn't disconnected from the server yet.)
      Enter your nicknames and alternate nicks.
    3. Name: (Enter your Real Name. This is optional and can either be left blank, changed to your actual name, or you may put something else in as long as it's not vulgar or misleading or attempts to impersonate someone else.)
    4. Email: (Your email address. This is optional. If entered it will be partially used as your ident e.g [email protected]). Optional: Enter your Full Name and Email Address.
    5. Once you have finished filling out the mIRC Options, click "Connect" and you will then see a message that its connecting to the server, this will take only a few seconds to establish a connection. Click Connect.
  11. Once connected, click "OK" on the mIRC Favorites window which may open once connected. Click OK on the mIRC Favorites
  12. You have now connected to Ustream using mIRC and can now join Ustream chat rooms, also known as channels. To join a channel type "/join" followed by the chat room's channel name and hit enter. (You can find the channel name typically in the url of the channel or by asking the Broadcaster or one of their moderators.) To join a channel type /join #Channel-Name

How to Set up Auto Joins in mIRC

  1. Once you have joined a channel, you can add it to your auto-join list. Channels on your auto-join list will automatically open for you each time you connect to Ustream. To add a channel to this list just click "Favorites" in the menu and click "Add to Favorites". (Make sure you have the channel you want to add currently open and selected). To add channel to this list just click Favorites in the menu and click Add to Favorites.
  2. Checkbox the option "Join on Connect” then click "OK". Checkbox the option Join on Connect then click OK.
  3. To view other channels, click on their name in the channel menu on the left hand side. To view other channels, click on their name in the channel menu on the left hand side.

How to connect to Ustream Chats with xChat

  1. Download XChat or the free GPL version of XChat
  2. Open XChat and select three nick names you would like to be known as.
    Important Tip: If you haven't already done so, we strongly suggest you register your chosen nick name on Ustream by creating a free Ustream account. If you don't register the nick name, someone else might do so and this would prevent you from continuing to use it in the future.
  3. Click Add, from here add the name of the server that you would like for it to be known as. For example, you may name it Ustream and then click Edit and put the server Address in the Servers field for Ustream. The server address can be either c.ustream.tv or chat1.ustream.tv
  4. Now you will move down a little and put in the channels. To automatically join the help channel put #help in the channels field. To join more than one channel separate each room with a comma (ex. #help,#roomgoeshere,#anotherroom and so forth.)
  5. Click close and save your preferred settings then select the Ustream server and click Connect.
  6. You will then be presented with a login screen if you have selected a registered nick name. Type "/pass yourpassgoeshere" and you will join the channels you have selected to join.

Help, emergency! When and when not to use the 911 command on Ustream.

There is an emergency chat command that you may use in case you should need emergency assistance from a Ustream Chat Admin or Moderator.



When should I use the !911 command?

You may use the !911 command for any situation that a channel moderator cannot handle. Below are some examples:

  • Dealing with ban-dodgers or ban-evaders;
  • Threats or hacking;
  • Inappropriate requests to minors
  • Persistent harassment;
  • Multiple flooders;
  • Botnet attacks;
  • PM spam;
  • Multiple hit and run spammers;
  • Requesting moderator status in an overflow channel (only if you are the broadcaster or a moderator in the main room);

Please remain in the channel for at least 10 minutes after using the !911 command to give Ustream Admins or Moderators a chance to respond to your request. If you do not, it may be mistaken for a false alarm, and any false alarm can lead to a ban from all Ustream chats.

If you use the !911 command in a non-English speaking channel, we might not be able to speak your language. Please attempt to use a translation tool and respond in English.



How to use the !911 command:

The !911 command is primarily intended for broadcasters and channel moderators, though normal registered viewers may use it if there is no channel moderator is available and one of the problems in the list above occurs. Do not use the command if you're not logged in to your registered Ustream account.

To use the !911 command, simply type !911 in the chat where assistance is needed. !911 should be the only thing on the line.

When it is used successfully, a bot named Ustream-Bot-2 will join the room immediately to show that assistance has been requested. Shortly after, a Ustream Chat Admin or Moderator will join the chat to provide assistance, if one is available. If no one responds you may Email Ustream Chat Admins and Ustream Chat Moderators.



When should I not use the !911 command?

Do not use the !911 command to report the video content. Below are some more examples when you should not use !911:

  • Do not use it to report improper video content;
  • Do not use it to report undesirable behavior on the video stream;

To report the video content you must use the Flag button on the show page.



Can I ever use !911 to report video content?

Life and death situations on stream (or in chat) are a valid exception. Please use both the Flag button on the show page AND the !911 command in chat to report any possible credible threat of suicide or taking the life of any human or animal or any type of animal cruelty.



What if I misuse the !911 command?

Any user that intentionally misuses the !911 command will be banned from all Ustream chat rooms for an extended period of time, if not permanently.

Below are some examples of misuse:

  • Using !911 without valid reason;
  • Flooding or repeatedly using the !911 command in a short period with or without valid reason;
  • Leaving the chat or changing nick names after using the !911 command;

All emergency command usage is logged. We strongly encourage users to remain in the chat after using the command even if it was used with a valid reason. Leaving a show page, changing nick names, or signing out and rejoining the show as a guest, is likely to result in a ban from all Ustream chats as we'll have no way of knowing the command wasn't misused.



Moderating a Ustream Chat

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How to deal with Trolls

"Troll" is internet slang for someone who posts inflammatory, extraneous, or off-topic messages with the intention of inciting an angry or emotional responses or of otherwise disrupting normal on-topic discussion.

While streaming is typically a rewarding and positive experience you may encounter at least one Troll.

Psychology speaking, most Trolls are extremely disturbed and sad people. By disrupting a stable chat it gives them a brief illusion of power and purpose. For trolls, any response is "recognition" they lack and since many of them are antisocial (and possibly sociopathic) they are unable to distinguish between irritation and admiration. Either way, their ego grows directly in proportion to the response they catch when trolling for attention online. Now you can see how they got their name.

So by giving trolls attention you're just pouring fuel on the fire.

The only way to deal with a troll is by silently banning them without further comment or discussion. Once banned, they usually just move on to an easier target.

The key thing to remember is to never acknowledge them in anyway. Don't speak to them on stream. Don't talk to them in the chat or Private Message. Doing so will only give them that attention they are so thriving for and they'll latch on to you.

If you should need assistance in dealing with someone who is harassing, abusive, or threatening in a Ustream chat please use the 911 command.

Ustream-Bot(s)

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How to use and control the Ustream-Bot

The following commands are available to broadcasters and chatroom moderators at any time, even if the Ustream-Bot isn't present in your channel:

  • !moderate - Require guests to be registered and logged in.
  • !moderateoff - Allow unregistered guests to chat.
  • !requirelogin - Restrict chat to registered and logged in users.
  • !requireloginoff - Allow unregistered guests to see chat.!moderate - Require guests to be registered and logged in.
  • !censor - Turn on badword censor. (Badwords are displayed as "" to other users.)
  • !censoroff - Turn off badword censor.
  • !pause - Pause the chat.
  • !pauseoff - Resume the chat.
  • !links - Allow links to be shared.
  • !linksoff - Censor all links.
  • !chatname - Private Messages the chat's name (for use with manual entry of IRC commands.)

The following commands are available to everyone, even if the Ustream-Bot isn't present in your channel:

  • !911 - Request EMERGENCY assistance from a USTREAM Chat Admin. (ONLY use in emergencies!)
  • !help - Sends you a private message with help information on moderating your chat and joins you to the Ustream #help channel.

The following commands are available broadcasters and chatroom moderators only when the Ustream-Bot is present in your channel:

  • !topic - Sets the "topic" of your chat room, which shows up at the top of the chat room and is typically used to indicate what the topic of discussion is at that time. You can set this as follows: i.e. !topic Discussing the finer things in life right now.
  • !ban username time - Bans a specific user for a certain amount of time. Time is set in seconds. If you don't put any number, it will ban the user for 5 minutes (300 seconds.) i.e. !ban Jack23415
  • !op username - Gives moderator status to the specified user.
  • !unop username - Removes moderator status from the specified user.
  • !voice username - Promotes the specified user to viewer status if he/she is a guest.
  • !devoice username - Demotes the specified user to guest status if he/she is a "Viewer". This will prevent the user from being able to speak in the chat room unless you have changed your chat room settings to allow guests to speak.
  • !botoff - Deactivate the bot. (It won't automatically kick or ban users for language.)
  • !boton - Reactivate the bot.