How to get help with Ustream

It's easy! You can ask your question in our Live Help chat:

For immediate service, simply ask your question in our live help chat below. Please allow a few minutes for a response.

No helpers on duty now? Post to our Forums:

If the topic states, "No helpers on duty," you may post to our Forums to receive help from other community members and official Ustream Helpers.

• Ask a question

  Have a question about Ustream or Ustream-Helpers.com? Unsure how to do something? Need instructions or support? Other community members and official helpers are ready to help.

• Share an idea

  Post your ideas or suggestions for Ustream.tv, Ustream-Helpers.com or the #Help Team.

• Report a problem

  Please report any bugs you encounter on Ustream or Ustream-Helpers.com.

Pro Tip: When posting to the forums, select the optional, "Notify me when a reply is posted" and you'll receive an email notification for each reply.

Prefer private help? Request support by email:

Support by email typically takes longer to resolve so for faster service, please post to our Forums or use the Live Help chat above.

You can request support by email at the appropriate department below:

• Support

  General questions, issues, and inquires related to Ustream or Ustream-Helpers.com. (If in doubt which department you should choose please send your email to this department.)

• Ustream Account issues

  Ustream Login problems, verification code issues or issues that require the assistance of an official Ustream support member.

• Billing and Pro product support

  Ustream Producer Pro, Ustream Producer Studio, Pro Broadcasting, Pay Per View, Premium Memberships, and other paid Ustream Professional Services.

• Appeal chat bans

  Appeal Ustream-Bot bans or bans from all Ustream chats.

• Report chat spam

  Report any spam you see in a Ustream Chat (or receive by private message on Ustream Chat).

• Ustream Chat Admins

  To report a problem with Ustream's chat servers, harassment via chat, or other chat related issues that require a Chat Admin's attention.

• Ustream-Bot feedback and issues

  To provide feedback or report a problem with the Ustream-Bots.

• Feedback

  Leave a comment about a help team member or Ustream. This is department is not for support requests, only your feedback or suggestions.

• Legal issues

  For legal issues with Ustream-Helpers.com only. If you have a legal issue with Ustream or a question about the legality of something on Ustream please visit the Ustream Support Center.

• Ustream-Helpers.com Webmaster

  Having trouble with Ustream-Helpers.com? Have a suggestion for Ustream-Helpers.com? Send the Ustream-Helpers.com Web Team a message.