Join the team!
Volunteer Helpers are very important to Ustream. The Ustream community relies on volunteers to help users navigate around the Ustream website, troubleshoot their system for use with Ustream, and answer miscellaneous questions they may have about Ustream.
Providing online support for Ustream requires a higher skill set than just being able to broadcast, watch streams, or chat on Ustream. Applicants are selected as Official Volunteers based upon their experience, ability to meet the key requirements, willingness to work with others, and ability to assist other users.
The key requirements to be an Official Volunteer are:
Able to volunteer on the Ustream Live Help Chat, Ustream-Helpers.com Forum and/or the Ustream Get Satisfaction Forum for a combined minimum of 10 hours per week;
At least 18 years of age;
Able to effectively use Ustream and the Windows or Mac operating system;
Able to look up or recall, create and convey step-by-step procedures on the fly;
Able to express written instructions in clear, expressive, and friendly way;
Have strong online communication skills, following generally accepted nettiquette;
Have genuine active listening skills;
Able to follow instructions and rules;
Possess high proficiency in grammar usage, spelling, and punctuation;
Are courteous and unflappable;
Ability to multi-task;
Have technical troubleshooting skills and the ability to explain technical problems to others for diagnosis and solution;
Have effective Internet searching skills;
Ability to meet expectations of regular, predictable attendance, including some nights and weekends;
Ability to work well with others in a cooperative environment where teamwork and constant communication is essential;
Demonstrated ability to follow through on commitments;
A commitment to continuous learning and motivation to improve skills in all areas of support;
Ability to act as a positive role model by being mature, professional and patient in all situations.
How to Apply
All applicants must have an strong interest in the Ustream community and derive satisfaction from helping others as this is an unpaid, volunteer position and not paid employment. It does not constitute or imply a guarantee or promise of future employment.
If you meet the key requirements above and would like to become an Official Volunteer the first step is to be active in the Live Help Chat, #help, by answering questions when an Official Volunteer is not on duty. After participating in #help for about a week you may complete and submit the following application.
Copy and paste the following into the form below and answer the questions to the best of your ability:
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Full Name:
Date of birth:
Time Zone:
Age:
Email Address:
Ustream Username(s):
Personal Website:
Twitter name(s):
Facebook profile link:
Why do you want to become a helper? (Please explain why and what goals you have.)
Are you comfortable with using forums? (Please provide a list of links to forums you participate or have been a member of.)
What chat rooms do you usually hang out in or actively participate in? (Please provide a list and servers if it includes other networks.)
Do you stream on Ustream? (Please provide a link to your Broadcasts.)
Do you know what a volunteer helper does? (Please explain.)
What do you think you could contribute to the Volunteer program? (Please explain.)
How do you feel about helping people who are stubborn or who do not listen to you? (Please explain what you would do or give an example of what you did in the past.)
Rate on a scale of 1 to 10 (10 being best) how proficient you feel using Ustream:
Rate on a scale of 1 to 10 (10 being best) how proficient you feel using computers in general:
Have you ever volunteered for any community or organization? (Please list the last three, your position and the key duties.)
Have you ever participated in a beta program for software or another web site or product? (Please list.)
Have you ever been shunned, server muted, or server banned from Ustream broadcasting or chat servers before? (If any, please explain in detail each instance and what you learned from the experience.)
What languages can you speak fluently?
Do you understand and agree that you are applying for an unpaid, volunteer position and not paid employment? (To indiciate your agreement and to provide a legal electronic signature please type "Yes, I _________ agree." Replace the blank with your legal first and last name.)
Do you understand and agree that neither this volunteer application nor the
acceptance or performance of a volunteer position constitutes an employment relationship
or a contract of employment? (To indiciate your agreement and to provide a legal electronic signature please type "Yes, I _________ agree." Replace the blank with your legal first and last name.)
Do you further understand and agree that neither this volunteer
application nor the acceptance or performance of a volunteer position constitutes a
guarantee or promise of future employment? (To indiciate your agreement and to provide a legal electronic signature please type "Yes, I _________ agree." Replace the blank with your legal first and last name.)
Do you understand that any misrepresentation, falsification or material omission may result in failure to be accepted for a Volunteer Position, or if already in a position, may lead to my immediate removal from that position? (To indiciate your agreement and to provide a legal electronic signature please type "Yes, I _________ agree." Replace the blank with your legal first and last name.)
Do you agree to authorize the Ustream Volunteer Team to investigate and verify all statements and representations contained in this application in order to make a decision, and do you release them from any liability relating to such investigation and verification? (To indiciate your agreement and to provide a legal electronic signature please type "Yes, I _________ agree." and replace the blank with your legal first and last name.)
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When you complete an application and submit it, we will review it and determine whether your qualifications would be a good fit for the position. Due to the high level of interest in our volunteer positions, we regret that not every applicant may be contacted or accepted.
Approved applicants are required to successfully complete training sessions and will be required to complete a Volunteer Agreement.
Thank you for your interest in the Ustream Volunteer Helper program!
Note: DO NOT contact any Ustream Staff member or official Volunteer about your application. Asking about an application may result in your application being summarily rejected. We also recommend that you don't discuss your application with other users.
