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Common Account Problems

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Common Account Problems

Postby Teressa » Sat Oct 23, 2010 7:37 pm

I can’t access my account

Most the time this is just a easy fix. 1) Check and make sure you are using the correct log-in information. Make sure to use correct capitalization in your username and password.If you are sure you have the correct log-in information then try clearing your cookies and cache. Not sure how? Visit this workshop for more information on how to Delete your cache : http://www.ustream-helpers.com/forum/vi ... ?f=55&t=27
Refresh your browser and try to log in again. If this still doesn't work then go to http://www.ustream.tv and enter your username in the Ustream sign in box and click "Forgot Password." Please refresh, clear your cache and cookies. Then, check your email and click on the link provided by Ustream. Update your password and you should be good to go. Please remember these codes are only good for 24 hours. After this time period you will have to use the Forgot you password field again.




I forgot my password, how do I retrieve it?
To only way to get into you account is by going to http://www.ustream.tv/forgot-password and request a new password. No one in the Live Help channel will be able to help you with this problem.


How do I change my Username also referred to as chat name?

Once you have made the account the username cannot be changed. The only way to change your username is to register a new account. YOU CAN NOT use the same email more the once on Ustream. If you want to make a new account with the same email address you will need to go to Account information on your Ustream account and put in a random email to that account. After doing so you may use the same email. Just remember if you put another email here that is not yours then if you forget the password to this nick You most likely will not be able to access the account again. Its a good idea to write the password down for the account as well as the email used on the account.


Are you banned from Ustream?

If you are banned from Ustream Chat you will not be able to join ANY chat on the Ustream site you will have to appeal you ban with the Ustream Admin by emailing [email protected] . If you are banned from Streaming on Ustream, it is because you violated our Terms of Service ( http://www.ustream.tv/terms .) If you were banned in a chat room you were banned by either the broadcaster, moderator, or a Ustream bot. Broadcasters and moderators may ban users in their chat room at their own discretion. Ustream Helpers and its Admins DO not have control over channel bans and will not be able to help you with personal channel bans. The best way to get this ban removed is to contact the broadcaster (owner) of the show or one of their mods.
Ustream Sr.Mod
[email protected]
Feel free to email me if you need to.
Teressa
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