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How to deal with Trolls
"Troll" is internet slang for someone who posts inflammatory, extraneous, or off-topic messages with the intention of inciting an angry or emotional responses or of otherwise disrupting normal on-topic discussion.
While streaming is typically a rewarding and positive experience you may encounter at least one Troll.
Psychology speaking, most Trolls are extremely disturbed and sad people. By disrupting a stable chat it gives them a brief illusion of power and purpose. For trolls, any response is "recognition" they lack and since many of them are antisocial (and possibly sociopathic) they are unable to distinguish between irritation and admiration. Either way, their ego grows directly in proportion to the response they catch when trolling for attention online. Now you can see how they got their name.
So by giving trolls attention you're just pouring fuel on the fire.
The only way to deal with a troll is by silently banning them without further comment or discussion. Once banned, they usually just move on to an easier target.
The key thing to remember is to never acknowledge them in anyway. Don't speak to them on stream. Don't talk to them in the chat or Private Message. Doing so will only give them that attention they are so thriving for and they'll latch on to you.
If you should need assistance in dealing with someone who is harassing, abusive, or threatening in a Ustream chat please use the 911 command.